Tommy Lloyd
Author: Tommy Lloyd, Managing Director

Tommy has over 15 years experience within the insurance industry, and his primary focus is helping travellers find the right cover for their medical conditions.

It's important to know that not all travel insurance policies are created equal. With so many policies packed with exclusions, it's vital to avoid the easy mistake of thinking you're fully covered. Here’s a little advice: always read the fine print and never assume you’re covered for everything. Doing a bit of homework to understand what’s included in your policy can save you a lot of headaches later. Remember, being informed is your best protection while you’re exploring the world.

At Medical Travel Compared, we're all about making sure you head off on your travels feeling calm and in the know about what your policy covers. With that goal in mind, we've carefully crafted a detailed guide highlighting the key exclusions to watch for when picking your travel insurance. This effort is all about keeping you fully in the loop and ready for anything, so you can dodge any nasty surprises and make your journey as smooth and fun as it should be.

Pre-Existing Medical Conditions

A common oversight many individuals make is neglecting to inform their insurance provider about their pre-existing medical conditions. This is often because they believe the condition, which they have previously been diagnosed with, no longer has any significant effect on their daily life or seems too minor to mention.

It's crucial to remember that failing to declare any health conditions not listed in your insurer's Medical Declaration could have significant consequences. If you don't fully disclose your medical history, your policy might become invalid. This means any claims you make, whether they're related to medical issues or cancellations, might not be supported, leaving you vulnerable at a time you need help the most. Insurance policies are there to protect you, based on a complete understanding of your health.

Leaving out details about your medical history can create a false impression of the risk you pose, which is vital for insurers when they’re deciding on the level of protection you're offered. If you're unsure whether to mention a condition, it's always safer to be upfront about all aspects of your medical history, including any medications you're taking. By doing so, you ensure that the coverage you get meets your needs and reduces the likelihood of a future claim being denied. Our goal at Medical Travel Compared is to make sure you have the right cover for your journey, reflecting your health requirements accurately and ensuring peace of mind during your travels.

READ MORE: Declaring Medical Conditions

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Undiagnosed Medical Conditions

At Medical Travel Compared, we understand how important it is to feel secure when you're travelling, especially if you have health concerns. However, when it comes to conditions that are currently being investigated or not yet diagnosed, finding travel insurance can be a bit tricky. The main challenge for insurance providers lies in accurately assessing the level of care you might need. Without a clear diagnosis, it becomes difficult to determine the right premium for your cover.

Given the complexities involved with ongoing medical investigations, we're unable to provide quotes for conditions that are still under examination. Rest assured, once your medical condition has been diagnosed, our team will be more than ready to assist you in finding a suitable quote.

Travelling Companions

If you have pre-existing medical conditions, it's important to understand how this affects travel plans, not just for you but for anyone you're travelling with. When your travel companions are insured on a separate travel insurance policy, they are unlikely to receive cover if they need to cancel, cut short, or extend their trip due to complications arising from your medical conditions and vice versa.

This could leave you or your travelling companions facing unexpected expenses and logistical challenges. To avoid such situations, consider the benefits of all parties being insured on the same policy. This approach can provide cover for the entire group, ensuring that everyone is protected against the financial implications of trip alterations caused by medical issues. If you’re planning to travel together, being insured together can offer peace of mind and financial security, making it a wise choice for everyone involved.

READ MORE: Travelling as a Group

Non-Travelling Relatives

If you find yourself in the unfortunate situation of having to cancel your trip due to the sudden or unexpected illness or passing of a close family member back home, rest assured that the providers we work with will protect you for such events, although it's important to note that cover limits can vary among providers.

It is also crucial to understand that, should your relative's illness be related to a pre-existing medical condition that was present at the time you purchased your insurance policy, it is highly unlikely that you will be able to make a claim successfully.

Insurance companies typically view such situations as 'known circumstances' and thus, are not eligible to make a claim. This condition is designed to mitigate the risk for insurers by ensuring that cover is primarily for unforeseen events, thereby emphasising the importance of thoroughly reviewing the terms and conditions of your insurance policy before purchasing it.

Deck chairs

Alcohol Consumption

When enjoying your holiday indulgences, remember to moderate your alcohol intake! Airlines may deem you unfit to fly if they find you drinking excessively, and accidents under the influence could lead to your insurance not covering the costs, resulting in hefty expenses for you.

However, The Financial Ombudsman Service (FOS) highlights that insurers must not assume alcohol is the cause of injuries without proper evidence. They stress the necessity for insurers to conduct a fair assessment and demand concrete proof before rejecting claims related to alcohol consumption.

Malicious, Reckless, Illegal, or Criminal Activity

It's worth noting that any claim filed due to an incident caused by your involvement in illegal or reckless activities, including criminal behaviour, will likely be denied. Similarly, if you intentionally harm yourself or others while under the influence of illicit substances or misuse of prescribed medications, this can also lead to a rejected insurance claim.

Travel insurance is designed to provide financial protection against unforeseen events and emergencies, not to cover expenses incurred from actions that pose a significant risk and could have been avoided. It is essential to act responsibly and avoid engaging in activities that can put yourself or others in danger, not only does this jeopardise your insurance policy but can also lead to severe consequences.

Adventure and Sports Activities

Insurers often have varied exclusions when it comes to providing cover for adventure and sports activities. If you're planning to engage in activities from hiking to hot air ballooning, it's crucial to thoroughly review the policy terms of your insurance. Adventure seekers should be aware that while several activities might be covered as part of the standard insurance package, there are often specific limits in place.

For instance, there could be restrictions on how deep you can scuba dive or the maximum altitude you can reach while hiking. These limitations are designed to manage the level of risk associated with various activities. To get a clear understanding of what is covered and what isn't, it's advisable to directly skip to the ‘Sports & Activities’ section found in the policy wording. This section will provide detailed information on activities covered by your policy, cover limits and excluded activities and cover exclusions, helping you determine exactly where you stand before you embark on your next adventure.

Some providers may allow you to add activities to your policy. If an activity you intend to participate in, is not covered, give them a call to see if they can add this on for you. To note, you may be required to pay an additional premium to add the activity on.

Docked Cruise ship

Cruises

Typically, cruise travel insurance is not automatically included in travel insurance policies and will usually require an additional premium to be paid to get this cover added to your policy.

This exclusion primarily stems from the unique and potentially high costs associated with cruise holidays. For example, should a traveller require onboard medical treatment or, in more severe cases, an airlift evacuation to the nearest hospital, the financial implications can be significant, given that these are highly specialised and costly services.

Furthermore, when examining the 'Medical Expenses and Repatriation' section of many travel insurance policies, it becomes apparent that not all include airlift evacuation as a standard feature.

Additionally, it's worth noting that some insurance policies incorporate clauses that specifically state, that failure to disclose plans to participate in a cruise can result in the policy becoming void. Such clauses underscore the importance of transparency when securing insurance cover for your holiday.

Given these considerations, it's of paramount importance for travellers intending to embark on a cruise to ensure they include Cruise Cover when purchasing travel insurance. Opting for Cruise Cover guarantees that the policy is specifically designed to accommodate the unique aspects of cruise travel, providing peace of mind through extensive protection that addresses the specific needs of cruise holiday-goers.

Winter Sports

Just like cruise cover, not all travel insurance policies come with automatic protection for winter sports; in many cases, an additional premium is required to add this specific protection to your policy. This means that if you're planning a skiing, snowboarding, or any other winter sports holiday, you will need to add Winter Sports to your travel insurance quote.

Furthermore, different insurers have varying exclusions for winter sports-related claims. As such, it’s crucial to thoroughly read the terms and conditions and possibly consult with the insurance provider to ensure that the policy meets all your needs.

Travel Delays

If your insurance policy includes cover for travel delays, there will likely be a specified limit on how long you must be delayed before you're eligible to file a claim. This delay threshold varies from policy to policy; for some, the minimum delay time is 12 hours, while for others, it extends to 24 hours.

It's crucial to verify this limit within your policy's terms. Failing to do so and prematurely cancelling could result in financial loss, as you may find yourself unable to claim compensation for the inconvenience.

Furthermore, in certain instances, if the airline has given you compensation, such as discounts on future flights or vouchers, you will be ineligible to make a claim, as you have already received a form of recompense. Additionally, travel insurance companies may require you to seek compensation from your airline first before filing a claim with them.

Always review your policy details carefully or speak to your provider, to ensure you're fully informed about your cover and any potential out-of-pocket risks.

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Valuables

It's crucial not to mix up the 'Personal Belongings' limit with the 'Single Article' limit when reviewing your insurance policy! The Personal Belongings limit represents the total sum you're entitled to claim up to for items that are lost, stolen, or damaged. On the other hand, the Single Article limit specifies the maximum amount you can claim for any individual item.

This distinction is especially important if you intend to take expensive jewellery on holiday with you. Given that these items often exceed the single-item limit, you might find the cover insufficient in the event of loss or damage. To avoid any surprises, it's advisable to examine the policy wording meticulously or to have a detailed discussion with your insurer. This way, you'll have a clear understanding of the policy limits and how they apply to your valuables, ensuring you're adequately protected before it's too late.

READ MORE: Personal Belongings Cover

Gadgets

Numerous travel insurance policies often exclude gadgets from their standard policy terms, which is a key point to consider for tech-savvy travellers. This means that if you're planning to bring along essential electronics such as your laptop, tablet, or smartphone on your holiday, there's a high likelihood they won't be covered under the basic plan.

To ensure these valuable items are protected, you'll likely need to add Gadget Cover to your policy, Gadget cover is designed to offer protection for these types of personal electronics. It's crucial not to make assumptions about your policy; never presume that your personal possessions cover will automatically extend to include these high-value items. Taking the extra step to understand the specifics of your policy can save you a lot of hassle and provide peace of mind as you travel.

Underinsuring Your Trip

While it might seem appealing to choose a travel insurance policy with lower cover levels to save on premiums, have you considered the consequences of underinsuring your trip? Opting for lower cover might seem like a cost-effective decision initially, but it can lead to significant financial loss if you must cancel your trip. If you underinsure, many insurance companies will only reimburse a percentage of your holiday costs and not the full amount you might expect based on the cancellation limit. This means that instead of receiving the full cost of your holiday back, you could only be entitled to a percentage, leaving you out of pocket.

For example, let's say you paid £1000 for your holiday. However, the insurance you purchased had a cancellation limit of £500, meaning you have underinsured your holiday by 50%. You then come to make a cancellation claim, which has an excess of £100. Your insurance provider will only return 50% of what you insured your holiday for, meaning you only receive £250 back. Then, after the excess is removed, you will then be left with only £150 in compensation.

Moreover, some policies include a specific clause that voids the policy if you knowingly choose insufficient cover for your trip. This could leave you with no financial protection at all. Therefore, it is prudent to select a policy where the cancellation cover adequately matches the total cost of your holiday, ensuring you're fully protected against unexpected cancellations.

Our Top Tip – “Don’t focus on price alone when choosing travel insurance, check the cover levels and select a policy that meets your needs!”

In summary, understanding the ins and outs of your travel insurance policy is not just a recommendation—it's a necessity for any traveller wanting to protect their investment and avoid unforeseen losses. From ensuring adequate cover for winter sports and gadgets to avoiding the pitfalls of underinsurance, the key is in the details.

Take the time to thoroughly review your policy's terms and consult with your insurance provider when in doubt, you can set off on your travels with confidence, knowing you're well-protected against a wide array of potential risks.

Remember, the goal of travel insurance is to give you peace of mind as you explore the world. Make the most of your adventures by choosing a policy that aligns with your specific needs and leaves no stone unturned in safeguarding your travels. Happy travels!

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Frequently Asked Questions

A pre-existing condition is a diagnosed medical condition that existed before taking out a policy. We'll ask a series of questions about the medical history for you and any travellers on your quote. If you answer yes to any of these, you will need to tell us about the traveller's conditions. This could be a condition that a traveller has now or has had in the past. If you are not sure what conditions you need to declare, we have online support available to help you 24/7!

It is simple and quick to do! After you've told us about your trip details and answered some medical history questions you can add your pre-existing conditions, one by one, for each traveller. You'll only need to enter your details once, it's all online and there's no need to call, or provide details of your conditions in writing.

Once you've declared all of your relevant pre-existing medical conditions, we'll only show you quotes based on the conditions you have told us about.

Yes. Any changes to your health or medication that occurs before your departure need to be declared to your insurer.
You must have a permanent UK address, have lived in the UK for the last 6 months and be registered with a medical practitioner in the UK. All trips must start and end in the UK and you must purchase the insurance before you depart for your first trip.
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